Your order will take 1-2 days to process from the time you place your order to the time it ships out. You will receive an email update to let you know.
Of course, we will do our best to make changes or cancellations when possible. If your order has already been shipped out then we can not make changes, you will have to return the products as a refund. Please email us to modify any existing order at firstname.lastname@example.org.
Beauty Stone ships to the United States and Canada only. If you live in another country and want to receive our products please email us at email@example.com.
Yes! You can place your order as Express Shipping in checkout. Orders with Express Shipping are shipped via UPS or Fedex and you will receive tracking via email as soon as your order ships. Expected transit time for Express is 1-3 business days. Please note we always try and process and ship express packages on the same but this is not always guaranteed.
If you are unhappy with your purchase for any reason we will gladly accept returns or exchanges within 30 days of your purchase. Returns will be refunded in the original method of payment. To start your return, send an email to firstname.lastname@example.org and we will sort it out. Shipping and handling fees are non-refundable.
Oh no! We are so sorry if this happens, as you know we don't personally deliver our items and sometimes the road can be bumpy! If you receive an item damaged please email us at email@example.com along with your order number and a photo of the damaged item.
We believe once you receive your crystals you should sit quietly with them and tell them your intentions. Crystals will work with your energy to harness what you need out of life. If you purchased a specific pouch for a specific reason then let them know exactly what you are looking for. Crystals will aid in energy and cleansing so make sure you are specific. Give them lots of love, and cleanse them often!
Crystals can be cleansed in multiple ways. Please read our blog post for more details on how to cleanse, charge and activate your crystals.
Beauty Stone sources their crystal from all over the world. We make sure each crystal is picked from a reliable, ethical source delivering the best Grade A or Grade AA quality crystals. Ethical sourced refers to traditional mining methods such as pick and axe. This excavation leaves little carbon footprint and does not harm the ecosystem.
Grade AA natural crystals are bright in color and have excellent transparency with little surface deposits. Every crystal is unique and will vary in its shape and look.
Yes, Beauty Stone is cruelty-free and does not use harsh chemicals in their products. We make sure our products are safe and clean to use.
If you have any other concerns or question that we didn't cover, please email us at firstname.lastname@example.org.