Orders & Shipping
Please allow 1-2 days processing time from the time you place your order to the time it ships out. We offer two options for shipping – Standard and Express.
The amount of duties and taxes you incur depends on your country.
International shipping is not valid at this time. Please contact us at firstname.lastname@example.org if you would like to place an order outside US and CA.
Orders with Standard Shipping are shipped via Canada Post or USPS. You will receive tracking via email as soon as your order ships. Please allow 3-7 business days for your order to ship depending on where you are located.
Orders with Express Shipping are shipped via UPS or Fedex. You will receive tracking via email as soon as your order ships. Expected transit time for Express is 1-3 business days. Please note we always try and process and ship express packages on the same but this is not always guaranteed.
We will try and process your order as quickly as we can. If you decide in the meantime to cancel please send us an email at email@example.com as soon as you can. We will get back to you on the status of your order. Unfortunately once the order has been placed we are unable to make changes.
Note, we reserve the right to cancel an order for any reason, at any time.
If you are unhappy with your purchase for any reason we will gladly accept returns or exchanges within 30 days of your purchase. Returns will be refunded in the original method of payment.
To start your return, send an email to firstname.lastname@example.org. We do not provide return labels at this time. Once we receive your goods back, we’ll issue you a refund or a credit towards your next purchase. Unfortunately, shipping and handling fees are non-refundable. To be eligible for an exchange your item must be returned in the same condition that you received it in and be in its original packaging.
*Please note, stones are natural minerals that have a unique pattern and crystalline structure. Therefore, no two crystals are the same. Their appearance can vary in colour and may have tiny imperfections.
Please note sale items are a final sale and cannot be exchanged or returned.
Still have questions?
No worries, email us at email@example.com.